Caelvira Shipping Policy

This policy explains how Caelvira prepares and delivers orders placed through caelvira.com. Product-specific information shown before checkout should be read together with this policy.

Order Preparation

Order preparation begins after successful payment confirmation. If an address, product option, or other order detail requires clarification, we may contact the customer before dispatch.

Dispatch Schedule

In-stock products are normally dispatched within 72 hours after payment confirmation.

Products clearly marked as pre-order are normally dispatched within 7-10 days after payment confirmation.

If a product page states a specific preparation requirement, that product-specific information applies.

Shipping Method and Tracking

Orders are sent using tracked delivery services selected according to destination, parcel size, route availability, and current carrier operations. The carrier may differ between orders. Tracking information is normally provided after the parcel has been dispatched.

Estimated Delivery

Estimated transit time is generally 20-30 days after shipment. The estimate begins when the parcel is handed to the carrier. It is an estimate rather than a guaranteed arrival date.

Possible Delays

· Customs inspection or border procedures

· Carrier transfers and local postal operations

· Public holidays or seasonal shipping volume

· Severe weather or transportation disruption

· Remote-area delivery requirements

· Incorrect, incomplete, or inaccessible address information

Delivery Address

Provide the recipient name, street and house or apartment number, city, state or province where applicable, postal code, country, telephone number, and email address. Contact customer service immediately if you notice an error. Address changes cannot be guaranteed after fulfillment has begun.

Split Shipments

An order may be divided into more than one parcel when products are prepared at different times or when carrier requirements make separate shipment more practical. Each parcel may receive its own tracking number.

Shipping Charges

Any shipping charge collected by Caelvira is shown at checkout before payment. Where free shipping is offered for an eligible order, no standard shipping charge is added for that eligible shipment. Product or destination restrictions may apply.

Customs, Import Duties, and Taxes

Taxes or charges collected directly at checkout will be displayed before payment. Unless checkout states otherwise, customs duties, brokerage charges, import taxes, or other fees imposed by local authorities or carriers may be the recipient's responsibility. Customs processing is outside Caelvira's direct control.

Refused or Undeliverable Parcels

Refusing a parcel or failing to collect it does not automatically create a full refund. If a shipment is returned because it was refused, unclaimed, incorrectly addressed, or otherwise undeliverable for a customer-related reason, reasonable shipping, return, customs, or carrier costs may be deducted where permitted.

Lost or Damaged Shipments

If a carrier confirms that a parcel is lost, or if a parcel arrives visibly damaged, contact customer service. We may request tracking details, photographs, package images, or carrier information before determining the appropriate resolution.

Contact

Email: zhyy18818785020@126.com

Hours: 9:00-24:00 (GMT+8), Daily

Website: https://caelvira.com/

Caelvira | https://caelvira.com/ | zhyy18818785020@126.com