Caelvira Customer Service

Caelvira is an online apparel store focused on graphic tees and casual styles. This page explains the fastest way to get help with an order or product question.

How to Reach Us

Customer service email: zhyy18818785020@126.com

Service hours: 9:00-24:00 (GMT+8), Daily

For an existing order, include your order number and the email address used at checkout. For a product-condition or delivery issue, include clear photos of the item, parcel, or shipping label when they help explain the problem.

Before and After an Order

We can help with product information, size questions, order details, address corrections, payment-status questions, tracking, returns, refunds, and quality concerns. If you request a change or cancellation, it is effective only after our team confirms it. Changes may no longer be possible after fulfillment or shipment has advanced.

Processing and Delivery

In-stock items are normally prepared and dispatched within 72 hours after payment confirmation.

Items clearly identified as pre-order are normally prepared and dispatched within 7-10 days after payment confirmation.

Once shipped, estimated delivery is generally 20-30 days. Customs, carrier routing, holidays, severe weather, remote-area service, and address problems can extend the estimate.

Tracking Support

Tracking details are normally issued after dispatch. A newly created number may need several business days before the carrier displays the first movement. If tracking remains unchanged for an unusual period, send us the order number and tracking number so we can review the shipment.

Returns and Refunds

Eligible return requests must be submitted within 15 days after delivery. Please contact us before sending a parcel back. Approved refunds are returned to the original payment method. Caelvira normally initiates an approved refund within 3 business days after the required review or returned-item inspection is complete. The bank or payment provider may then require approximately 5-10 business days to post the funds.

Quality Assistance

Eligible products include a 60-day limited quality warranty from the delivery date for verified manufacturing defects. Ordinary wear, accidental damage, misuse, incorrect care, and customer-caused damage are not manufacturing defects.

Contact Details

Email: zhyy18818785020@126.com

Hours: 9:00-24:00 (GMT+8), Daily

Website: https://caelvira.com/

Caelvira | https://caelvira.com/ | zhyy18818785020@126.com