Caelvira Frequently Asked Questions

These answers cover common questions about Caelvira orders, graphic apparel, delivery, returns, refunds, and support.

How quickly will my order be dispatched?

In-stock products are normally dispatched within 72 hours after payment confirmation. Products clearly marked as pre-order are normally dispatched within 7-10 days after payment confirmation.

How long does shipping take after dispatch?

Estimated delivery is generally 20-30 days after shipment. Customs, carrier transfers, local delivery operations, holidays, severe weather, remote locations, or address issues may extend the estimate.

When will I receive tracking?

Tracking details are normally sent after dispatch. A new tracking number may take several business days before the carrier displays the first scan.

Can I change my address, size, color, or quantity?

Contact customer service as soon as possible. We will try to make the requested correction before fulfillment advances, but a change is not guaranteed after packing, production, or shipment has begun.

Can I cancel an order?

Cancellation may be possible before fulfillment, packing, production, or shipment has progressed too far. A cancellation is valid only after customer service confirms it in writing.

What is the return period?

Eligible return requests must be submitted within 15 days after delivery. Contact us first and wait for approved return instructions before sending a parcel.

What condition should a standard return be in?

For a preference-based return, the item should normally be unused, unworn, unwashed, unaltered, and include its original tags, packaging, and accessories. Defect and fulfillment-error cases are reviewed according to their circumstances.

What if my item arrives damaged, defective, incorrect, or incomplete?

Email customer service with the order number, a description of the issue, and clear photos or video. Keep the item and packaging while the case is being reviewed.

How will an approved refund be paid?

Approved refunds are returned to the original payment method. Caelvira normally initiates the refund within 3 business days after approval or required inspection. The payment provider may then need approximately 5-10 business days to post the funds.

Do you offer exchanges?

An exchange may be available when the requested replacement is in stock and the original item meets the applicable return conditions. Contact customer service before sending an item back.

Is there a quality warranty?

Eligible products include a 60-day limited quality warranty from the delivery date for verified manufacturing defects. Normal wear, accidental damage, misuse, incorrect care, and customer-caused damage are not covered as manufacturing defects.

How should I choose a size?

Use the measurements and size information shown on the product page instead of relying only on a usual size label. Different tee cuts and fabrics can fit differently, and small measurement variation can occur.

Will printed colors look exactly the same on every screen and garment?

We make reasonable efforts to show colors and graphics accurately, but screen settings, lighting, fabric color, print placement, and normal production variation can create small differences.

Who pays customs duties or import charges?

If a tax or charge is collected directly at checkout, it will be shown before payment. Unless checkout states otherwise, duties, brokerage charges, or fees imposed by local authorities or carriers may be the recipient's responsibility.

How do I contact Caelvira?

Email zhyy18818785020@126.com. Customer service is available 9:00-24:00 (GMT+8), Daily.

Caelvira | https://caelvira.com/ | zhyy18818785020@126.com