Caelvira Privacy Policy

This Privacy Policy explains how information may be handled when you browse caelvira.com, place an order, use site features, or communicate with customer service.

Information We May Collect

Contact details such as name, email address, telephone number, and billing or shipping address.

Order details such as selected products, size or color options, order number, order value, payment status, shipping, tracking, return, exchange, and refund records.

Account information and preferences when account features are used.

Customer service messages and information submitted when requesting support.

Technical information such as IP address, browser and device data, language, cookies, session data, referring pages, and website interactions.

How We Use Information

· Process orders and confirm transaction status.

· Arrange fulfillment, delivery, tracking, returns, exchanges, and refunds.

· Respond to questions and provide after-sales service.

· Maintain website functionality, security, fraud prevention, and performance.

· Maintain records required for accounting, tax, legal, security, and dispute-resolution purposes.

· Send transactional messages and, where permitted, marketing communications.

Payments

Payments may be handled by independent payment providers. Caelvira may receive payment status, transaction references, billing information, or fraud-screening results, while complete payment-card details may be processed directly by the payment provider rather than stored by the store.

Shipping and Fulfillment

Information reasonably required to deliver an order may be shared with fulfillment providers, carriers, postal operators, customs agents, and local delivery partners for fulfillment, tracking, customs, or delivery purposes.

Other Service Providers

We may use service providers for hosting, email, analytics, customer support, security, accounting, and related operational functions. These providers may process information only as needed to perform their services and subject to applicable contractual and legal requirements.

Cookies and Similar Technologies

Cookies and related technologies may keep carts and sessions working, remember preferences, support security, measure website performance, and help us understand site usage. Browser settings may allow you to control or delete cookies, although disabling some cookies can affect website functions.

Data Retention

Personal information is kept only for as long as reasonably necessary for order fulfillment, customer service, warranty handling, fraud prevention, accounting, legal obligations, dispute resolution, and other legitimate business purposes. Retention periods may differ by information type.

International Processing

Customers and service providers may be located in different countries. Information may therefore be processed or stored outside the customer's country or region. Where required, reasonable safeguards are used for international processing.

Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information. No internet transmission or storage system can be guaranteed completely secure. Customers should protect account credentials and should not send complete payment-card details by email.

Your Choices and Rights

Depending on applicable law, you may have rights to request access, correction, deletion, restriction, portability, or objection to certain processing. You may also unsubscribe from marketing communications while still receiving necessary order and service messages.

Children

The website is intended for customers who are legally able to make online purchases. We do not knowingly collect children's personal information in violation of applicable law.

Policy Changes

We may update this Privacy Policy when our website, services, business practices, or legal requirements change. The version published on the website applies to current website use.

Privacy Contact

Email: zhyy18818785020@126.com

Website: https://caelvira.com/

Customer Service Hours: 9:00-24:00 (GMT+8), Daily

Caelvira | https://caelvira.com/ | zhyy18818785020@126.com