Caelvira Return Policy

This policy describes Caelvira return requests, product-condition requirements, refund handling, exchanges, and limited quality support.

Return Request Period

An eligible return request must be submitted within 15 days after delivery. Contact Caelvira before sending anything back and include the order number, the reason for the request, and supporting photos or video when relevant.

Condition for a Standard Return

For a preference-based return, an item should normally be unused, unworn, unwashed, unaltered, and returned with its original tags, packaging, and included accessories. The item should remain suitable for inspection and resale unless the request concerns a verified defect or fulfillment error.

Wrong, Damaged, Defective, or Missing Item

Contact us promptly if the order is incorrect, incomplete, damaged, or defective. Keep the item and packaging until the case is reviewed. Depending on the verified circumstances, the solution may include replacement, reshipment, partial refund, or refund.

How to Request a Return

1. Email zhyy18818785020@126.com within the applicable 15-day return period.

2. Provide the order number and a concise explanation of the issue or return reason.

3. Wait for written instructions before sending a parcel.

4. Use only the return address approved by customer service; do not automatically send a return to the shipment-origin address.

5. When a physical return is required, use a trackable method and keep the shipping receipt and tracking number.

Return Shipping Costs

If the return is caused by a verified incorrect, damaged, defective, or misfulfilled item supplied by Caelvira, we will provide the applicable return or resolution instructions. For change of mind, fit, color preference, or other customer-selected reasons, return shipping and related costs may be the customer's responsibility where allowed by law.

Refund Method and Timing

Approved refunds are returned to the original payment method. When a return is required, the item is reviewed after receipt. Caelvira normally initiates an approved refund within 3 business days after the required review or inspection is complete. The bank, card issuer, PayPal, or other payment provider may then take approximately 5-10 business days to post the funds.

Partial Refunds

A partial refund may be proposed when a problem can reasonably be resolved without a physical return or when the condition of a returned item supports only partial reimbursement. Any proposed amount is communicated before it is processed.

Exchanges

An exchange may be available when the requested replacement is in stock and the original item meets the applicable return conditions. Shipping associated with a preference-based exchange may be the customer's responsibility.

Order Cancellations

Contact customer service as soon as possible if you want to cancel an order. Cancellation is generally possible only before fulfillment, packing, production, or shipment has advanced too far. A cancellation takes effect only after our team confirms it in writing.

60-Day Limited Quality Warranty

Eligible products include a 60-day limited quality warranty from the delivery date for verified manufacturing defects. The warranty does not cover ordinary wear, accidental damage, misuse, incorrect washing or care, unauthorized alteration, or other customer-caused damage.

Consumer Rights

Nothing in this policy reduces mandatory consumer rights that apply under applicable law.

Contact

Email: zhyy18818785020@126.com

Hours: 9:00-24:00 (GMT+8), Daily

Caelvira | https://caelvira.com/ | zhyy18818785020@126.com